Shop regulations

Terms and Conditions of the Online Store: Group I – B2B
General Provisions

These Terms and Conditions apply exclusively to Customers assigned to the GROUP I – B2B category. The Customer will be informed by email, sent to the address provided during registration, as to which category they have been assigned after their account is approved on the b2b.plushnest.eu platform.
These Terms and Conditions define the general terms, rules, and manner of sales conducted by PLUSH NEST LIMITED LIABILITY COMPANY, based in Wrocław, through the online store b2b.plushnest.eu (hereinafter referred to as the "Online Store") and set forth the terms and conditions for the provision of free services electronically by PLUSH NEST LIMITED LIABILITY COMPANY, based in Wrocław.

§ 1 Definitions

Business Days – refers to weekdays from Monday to Friday, excluding statutory holidays.
Delivery – refers to the actual act of delivering the Goods specified in the order to the Customer by the Seller, through the Carrier.
Carrier – refers to the courier company with which the Seller collaborates for the delivery of Goods.
Password – a string of alphabetical, numerical, or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer's Account in the Online Store.
Customer – refers to an entity to whom, according to these Terms and Conditions and applicable laws, electronic services may be provided, or with whom a Sales Agreement may be concluded.
Customer Account – an individual panel for each Customer, created for them by the Seller after the Customer registers and concludes the service agreement for managing the Customer Account.
Entrepreneur – an individual, a legal entity, or an organizational unit without legal personality granted legal capacity by law, acting in its own name to conduct business or professional activities and performing a legal act directly related to its business or professional activity.
Entrepreneur with Consumer Rights – an individual who has the status of an entrepreneur and is listed in the CEIDG registry, who places Orders as part of their business activities but without a professional connection to this activity. Applicable only to customers with delivery addresses or headquarters in Poland.
Terms and Conditions – refers to this document.
Registration – the actual act performed as specified in these Terms and Conditions, required for the Customer to utilize all functionalities of the Online Store.
Seller – refers to:

PLUSH NEST LIMITED LIABILITY COMPANY, based in Wrocław (53-608), at Robotnicza Street 70D, VAT ID: 8971934011, REGON: 527813436; email: b2b@plushnest.eu, who is also the owner of the Online Store.
BDO Number – 000143356.
Online Store Website – refers to the website where the Seller operates the Online Store, accessible in the interb2b.eu domain.
Goods – refers to the product offered by the Seller via the Online Store Website, which may be the subject of a Sales Agreement.
Durable Medium – refers to any material or tool that enables the Customer or Seller to store information directed personally to them, allowing access to information in the future for a period suitable for the purposes it serves, and permitting the stored information to be reproduced in an unchanged form.
Sales Agreement – refers to a remote sales agreement, as defined by these Terms and Conditions, between the Customer and the Seller.
Dropshipping – a service outsourced by the Ordering Party and provided by the Carrier, consisting of the direct delivery of goods from the Supplier’s Trade Offer to the End Customer, as purchased by the Ordering Party from the Supplier.

§ 2 General Provisions and Use of the Online Store

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, domain, Website, as well as templates, forms, and logos on the Online Store’s Website (excluding logos and images on the Website for product presentation, where copyrights belong to third parties), are owned by the Seller. Use of these elements is permitted only in a manner specified by and in compliance with these Terms and Conditions, with the Seller’s written consent.
The Seller will endeavor to make the Online Store accessible to Internet users on all popular web browsers, operating systems, device types, and internet connection types. The minimum technical requirements for using the Website are as follows: a web browser of at least Internet Explorer 11, Chrome 89, FireFox 86, Opera 53, or Safari 5 or newer, with JavaScript enabled, accepting "cookies" files, and an internet connection with a minimum bandwidth of 256 kbit/s. The Website is optimized for a minimum screen resolution of 1024×768 pixels.
The Seller employs a "cookies" mechanism, in which cookies are stored on the Customer’s end device by the Seller’s server while the Customer uses the Website. The purpose of cookies is to ensure the Website operates correctly on the Customer’s end device. This mechanism does not damage the Customer’s device or cause configuration changes in the Customer’s end devices or software. Each Customer may disable cookies in their web browser settings, though this may cause difficulties or prevent the Customer from using the Website.
To place an order via the Online Store’s Website and to use services provided electronically through the Website, the Customer must have an active email account.
Customers are prohibited from providing unlawful content and using the Online Store, Website, or free services provided by the Seller in any way that violates applicable law, good practices, or infringes on third-party rights.
The Seller states that the public nature of the Internet and the use of services provided electronically may entail a risk of data acquisition and modification by unauthorized persons. Therefore, Customers should implement appropriate technical measures to minimize such risks, including antivirus software and identity protection while using the Internet. The Seller will never request a Customer to disclose their Password in any form.
The use of the Online Store's resources and functions to engage in activities by the Customer that would infringe on the Seller's interests is not permitted. This includes advertising another business or product, posting content unrelated to the Seller’s operations, or publishing false or misleading information.

§ 3 Registration

To create a Customer Account, the Customer is required to complete a free Registration.
Registration is necessary to place an order in the Online Store.
For Registration, the Customer should fill out the registration form provided by the Seller on the Online Store’s Website and submit it electronically by selecting the appropriate option in the form. During Registration, the Customer sets an individual Password.
While filling out the registration form, the Customer can read and accept the Terms and Conditions by selecting the appropriate field in the form.
During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by selecting the appropriate field in the registration form. In such a case, the Seller will explicitly inform the Customer of the purpose of data collection and any known or anticipated recipients of this data.
The Customer's consent to the processing of personal data for marketing purposes is not a condition for entering into the electronic service agreement for the Customer Account. Consent may be withdrawn at any time by sending a relevant statement to the Seller, for example, via email.
Upon submitting the completed registration form, the Customer receives a confirmation email from the Seller sent to the email address provided in the registration form. At this point, the Customer’s registration request is forwarded to the Seller for verification.
In the event of a successful verification, the Customer receives an activation email from the Seller. At this point, an electronic service agreement for maintaining the Customer Account is established, and the Customer gains access to the Customer Account.

§ 4 Orders

Information available on the Online Store’s Website does not constitute an offer from the Seller as per the Civil Code but is instead an invitation for Customers to submit offers to enter into a Sales Agreement.
Customers can place orders on the Online Store’s Website 24/7, 365 days a year.
To place an order via the Online Store, the Customer selects the desired Product and adds it to the order by selecting "ADD TO CART" below the Product displayed on the Website. Once the order is complete, and the "CART" displays the selected Delivery method and payment form, the Customer submits the order to the Seller by selecting "BUY AND PAY." Before submitting the order, the Customer is informed of the total price for the selected Product and Delivery, as well as any additional costs associated with the Sales Agreement.
Submitting an order constitutes an offer by the Customer to the Seller to enter into a Sales Agreement for the Products in the order.
After placing the order, the Seller sends a confirmation email to the Customer’s email address.
Following the confirmation of the order placement, the Seller sends an email to the Customer’s email address with information confirming the order's acceptance. The acceptance email constitutes the Seller’s acceptance of the Customer's offer, as specified in §4 clause 4 above, and, upon receipt by the Customer, the Sales Agreement is established.
The Customer does not have the right to withdraw from the Sales Agreement within 14 days of the Product's Delivery date.

§ 5 Payments

Prices displayed on the Online Store’s Website alongside each Product include both gross and net prices. These prices do not cover Delivery costs or any other additional expenses that the Customer may be required to pay in connection with the Sales Agreement. Information about these additional costs will be provided to the Customer during Delivery selection and order placement.
The Customer may choose the following payment methods for ordered Products:
- a) Bank transfer to the Seller’s account (in this case, order processing will begin after the Seller has sent an order confirmation to the Customer and the payment has been credited to the Seller’s account);
- b) Cash on delivery, paid to the Delivery provider upon Delivery (in this case, order processing will begin after the Seller has sent the order confirmation to the Customer).
The Customer should complete the payment in the amount specified in the Sales Agreement within 7 Business Days if they chose an advance payment method.
If the Customer fails to make the payment within the time frame mentioned in §5 clause 3 of the Terms and Conditions, the order will be automatically canceled. In the event of cancellation, an automatic email notification will be sent to the Customer’s specified email address informing them of the order status change.

§ 6 Delivery

The Seller offers Delivery within the territory of the European Union.
The Delivery cost depends on the number of packages, and the Customer is informed of this cost during the ordering process. Delivery costs may change depending on the size, weight, and number of parcels. In the event of such changes, the Customer will receive an additional, separate invoice with the adjusted amount due.
Ordered Products are delivered to the Customer by the Delivery provider to the address specified in the order form.
On the day the Product is shipped, the Seller will send an email confirmation of shipment to the Customer's email address.
The Customer is obligated to inspect the delivered package in a manner appropriate for the type of shipment. If any shortage or damage is identified, the Customer has the right to request the Delivery provider's representative to prepare a relevant report.
The Seller provides the sales document in electronic form to the email address specified in the order.
In case of the Customer’s absence at the specified Delivery address, the Delivery provider will leave a notice or attempt to contact the Customer by phone to schedule a suitable time for delivery. If the ordered Product is returned to the Online Store by the Delivery provider, the Seller will contact the Customer by email or phone to arrange a new Delivery time and cost.

§ 7 Warranty for Entrepreneurs

The Seller guarantees Delivery of Goods free from defects and is liable to the Entrepreneur in case of defects in the Goods.
If the Goods are defective, the Entrepreneur may:
- a) Submit a statement to reduce the price or withdraw from the Sales Agreement, unless the Seller promptly and without undue inconvenience for the Entrepreneur replaces the defective Goods with non-defective ones or removes the defect.
  - This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfill the obligation to replace the Goods or remove the defects. The Entrepreneur may, instead of the defect removal suggested by the Seller, request replacement of the Goods with defect-free items or request defect removal instead of replacement, unless making the Goods compliant with the agreement in the way chosen by the Entrepreneur is impossible or would entail excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of defect-free Goods, the type and significance of the identified defect, as well as the inconveniences that another form of resolution would impose on the Entrepreneur, should all be considered.
- b) Request replacement of the defective Goods with defect-free ones or removal of the defect. The Seller is obligated to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without causing undue inconvenience for the Entrepreneur.
  - The Seller may refuse to satisfy the Entrepreneur’s request if making the defective Goods compliant with the Sales Agreement in the manner selected by the Entrepreneur is impossible or would require excessive costs compared to another possible way of achieving compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
The Seller is liable under the warranty if a physical defect is discovered within two years of the Goods’ delivery to the Entrepreneur. Claims for defect removal or replacement of Goods with defect-free items expire after one year, but this period cannot end before the time specified in the first sentence expires. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a statement to reduce the price due to the defect. If the Entrepreneur requested replacement of the Goods with defect-free items or removal of the defect, the period for withdrawing from the Sales Agreement or submitting a statement to reduce the price begins upon the ineffective lapse of the deadline for replacement or defect removal.
Any complaints related to the Goods or the execution of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller’s address.
The Entrepreneur may use the Complaint Form provided by the Seller: Complaint Form.
The Seller will respond to the complaint about the Goods or complaints related to the execution of the Sales Agreement submitted by the Entrepreneur within 14 days from the date of the request containing the complaint.
The Client may submit a complaint to the Seller regarding the use of free electronic services provided by the Seller. The complaint may be submitted electronically and sent to support@inter-group.eu. The Entrepreneur’s complaint should include a description of the issue encountered. The Seller will examine the complaint promptly, but no later than within 14 days, and provide the Entrepreneur with a response.

§ 8 Warranty

Goods sold by the Seller may be covered by a warranty provided by the manufacturer or distributor of the Goods.
For Goods covered by a warranty, information on the existence and content of the warranty is presented on the Store's Website.

§ 9 Returns (Right of Withdrawal)
A Consumer or an Entrepreneur with Consumer Rights who has made a purchase through our online store may withdraw from the sales contract within 14 days of receiving the goods without giving any reason. Return of goods within the right of withdrawal is possible if:

the returned goods are complete and in their original, undamaged packaging;
the goods are returned in unchanged condition, unless alteration was necessary within standard handling, i.e., the Customer should handle the product with the potential need for future return in mind. Please return the goods along with a completed return form. In case of withdrawal from purchase, please return the goods to the following address: PLUSH NEST LIMITED LIABILITY COMPANY

Stroma Street 1
48-100 Głubczyce
With the annotation: "Return."

EXCHANGES:

Return Products

Product exchanges require returning (withdrawal from the contract) selected items, followed by placing and paying for a new, independent order.
Follow the described return procedure for the product.
Place a New Order

New orders must be placed for the new products, selecting a different model, size, or color if desired.
Please remember to pay for the new order (in the case of bank transfer) or confirm it (in the case of cash on delivery).

Right of Withdrawal

A Consumer or Entrepreneur with Consumer Rights who has entered into a Sales Agreement may withdraw from it within 14 days without giving any reason.
The withdrawal period begins from the moment the Consumer, the Entrepreneur with Consumer Rights, or a designated third party, other than the carrier, takes possession of the Goods.

Withdrawal from the Sales Agreement may be initiated by submitting a declaration of withdrawal to the Seller. This declaration can be submitted, for example, in writing to the Seller’s address, PLUSH NEST, Robotnicza Street 70 D, (53-608) Wrocław, or via email at sklep@misioohandmade.pl. A declaration form template is available on the Store's Website under "Withdrawal Form." The deadline is met if the declaration is sent before it expires.
Consumers or Entrepreneurs with Consumer Rights may also withdraw from the Sales Agreement by submitting the withdrawal form available on the Store's website under "Electronic Withdrawal Form." The deadline is met if the declaration is sent before it expires. The Seller promptly confirms receipt of the form submitted via the website to the Consumer or Entrepreneur with Consumer Rights.
Upon withdrawal from the Sales Agreement, the agreement is considered null and void.
If the Consumer or Entrepreneur with Consumer Rights submits a declaration of withdrawal from the Sales Agreement before the Seller accepts the offer, the offer ceases to be binding.
The Seller is obliged to promptly, and no later than within 14 days from receiving the declaration of withdrawal, refund all payments made by the Consumer or Entrepreneur with Consumer Rights, including the cost of delivering the Goods to the Consumer or Entrepreneur with Consumer Rights. The Seller may withhold the refund until receiving the returned Goods or proof of their return, whichever occurs first.
If the Consumer or Entrepreneur with Consumer Rights, exercising the right of withdrawal, chose a delivery method other than the least expensive standard delivery offered by the Seller, the Seller is not required to refund the additional costs.
The Consumer or Entrepreneur with Consumer Rights must return the Goods to the Seller promptly, but no later than 14 days from the date of withdrawal from the Sales Agreement. The deadline is met if the Goods are sent to the Seller’s address before it expires.
In the event of withdrawal, the Consumer or Entrepreneur with Consumer Rights bears only the direct costs of returning the Goods.
If the nature of the Goods prevents them from being returned by standard post, the Seller will inform the Consumer and Entrepreneur with Consumer Rights about the return costs on the Store’s Website.
The Consumer or Entrepreneur with Consumer Rights is liable for any reduction in the Goods' value resulting from handling the Goods beyond what is necessary to determine their nature, characteristics, and functioning.
The Seller will refund the payment using the same payment method used by the Consumer or Entrepreneur with Consumer Rights unless the Consumer or Entrepreneur with Consumer Rights explicitly agrees to another method that does not entail any costs.
The right of withdrawal from the Sales Agreement does not apply to Consumers and Entrepreneurs with Consumer Rights for contracts where the Goods are provided in sealed packaging that cannot be returned once opened due to health or hygiene reasons.

§ 9 Free Services

The Seller provides the following free electronic services to Customers:
- a) Newsletter
- b) Customer Account Management
Services specified above in §9 item 1 are provided 24/7.
The Seller reserves the right to choose and change the type, form, timing, and manner of granting access to selected free services, which will be announced to Customers in accordance with the amendment procedure for the Regulations.
Any Customer may subscribe to the Newsletter by entering their email address via the registration form provided by the Seller on the Store’s Website. After submitting the completed registration form, the Customer will immediately receive a confirmation link via email, which activates the Newsletter subscription upon the Customer’s activation.
The Newsletter service entails sending emails containing information on new products or services in the Seller’s offer to subscribing Customers.
Each Newsletter sent to subscribed Customers includes details of the sender, a completed "subject" field outlining the message content, and information about opting out.
Customers may unsubscribe from the Newsletter at any time by following the unsubscribe link in any Newsletter email or by deactivating the respective field in the Customer Account.
The Customer Account service is available following Registration and provides a dedicated panel within the Store Website, allowing Customers to modify their registration data and track order status and history.
Registered Customers can request the Seller to delete their Customer Account. The account may be deleted within 14 days upon request.
The Seller has the right to block access to the Customer Account and free services if the Customer acts to the Seller's detriment, including advertising other businesses or products, posting irrelevant, false, or misleading content, or when such actions harm other Customers or violate laws or the Regulations. Blocking access due to security or compliance reasons is limited to the period necessary to resolve the issue. The Seller will notify the Customer of the access restriction.

§ 10 Usage of Images

The Seller grants registered users access to download product images from the interb2b.eu website.
Registered users may download product images under the following conditions:
- Notify the Seller of the image download purpose and obtain written consent via email.
- Use the images solely for business-related sales purposes without infringing general terms, especially those in §2, item 7.
- Copyright does not transfer to the user upon image download.
The Seller consents to download and use images exclusively for own-brand products, specifically ABA GROUP and MANI KING products.

§ 11 Personal Data Protection

The principles for Personal Data Protection are specified in the Privacy Policy.

§ 12 Termination of Agreement (Excludes Sales Contracts)

Both the Customer and the Seller may terminate the electronic service agreement at any time without specifying reasons, subject to rights accrued prior to termination.
Registered Customers may terminate the electronic service agreement by sending the Seller a declaration of intent via any form of remote communication, allowing the Seller to read the declaration.
The Seller terminates the electronic service agreement by sending a declaration of intent to the email address provided by the Customer during Registration.

§ 13 Final Provisions

The Seller is liable for non-performance or improper performance of the contract; however, in cases of contracts concluded with Clients who are Entrepreneurs, the Seller is liable only in cases of willful misconduct and within the limits of actual damages incurred by the Entrepreneur Client.
The content of these Terms and Conditions may be saved by printing, storing on a data carrier, or downloading at any time from the Online Store's Website.
In the event of a dispute arising from the Sales Agreement, the parties will seek to resolve the matter amicably. The governing law for the resolution of all disputes arising from these Terms and Conditions is Polish law.
The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller before the effective date of the new Terms and Conditions will be processed under the terms in effect at the time the Client placed the order. Amendments to the Terms and Conditions take effect seven days from the date of publication on the Online Store's Website. The Seller will notify the Client of any changes to the Terms and Conditions seven days before the changes take effect via an electronic message containing a link to the amended Terms and Conditions. If the Client does not accept the new content of the Terms and Conditions, they must notify the Seller, which results in the termination of the agreement in accordance with the provisions of §11 of the Terms and Conditions.
Contracts with the Seller are concluded in Polish.
These Terms and Conditions are effective from October 15, 2024.

Internet Store Terms and Conditions: Group II - Dropshipping
General Provisions 3. These Terms and Conditions apply exclusively to Clients assigned to the category GROUP II - Dropshipping. Clients will be informed via email to the address provided during registration regarding the category they have been assigned to after account approval on the platform b2b.plushnest.eu. 4. These Terms and Conditions define the general conditions, principles, and methods of sale conducted by PLUSH NEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Wrocław via the online store b2b.plushnest.eu (hereinafter referred to as the "Online Store") and set out the terms and conditions for the provision of free electronic services by PLUSH NEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Wrocław.
§ 1 Definitions

Supplier – PLUSH NEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Wrocław (53-608), ul. Robotnicza 70D, NIP: 8971934011, REGON: 527813436, email: b2b@plushnest.eu, who is also the owner of the Online Store.
Dropshipping – a service executed on behalf of the Orderer, consisting of direct delivery of goods from the Trade Offer, purchased by the Orderer from the Supplier, to the End Customer.
Business Day – any day from Monday to Friday, excluding public holidays.
End Customer – a person or entity with whom the Orderer has entered into a sales contract for goods purchased from the Supplier.
Trade Offer – a collection of goods offered for sale by the Supplier to the Orderers, available for purchase via their website at b2b.plushnest.eu.
Terms and Conditions – this document constitutes a contractual template under the provisions of the Civil Code, defining the terms of cooperation between the Parties regarding the provision of Dropshipping services.
Orderer – an entrepreneur engaged in online sales who purchases goods from the Supplier under the Trade Offer, including the Dropshipping service, and has an active account on the Supplier's online platform at b2b.plushnest.eu.
Utilizing the Dropshipping Service by the Orderer implies full acceptance of the terms of these Terms and Conditions as well as the Supplier’s Privacy Policy, available at https://b2b.plushnest.eu/pl/privacy-and-cookie-notice.html.
The Dropshipping service is available to all Orderers who accept the terms of the Terms and Conditions and the Supplier’s Privacy Policy available at https://b2b.plushnest.eu/pl/privacy-and-cookie-notice.html.

§ 02 Subject of the Agreement
Unless otherwise agreed by the Parties, Dropshipping shall generally include: receiving orders from the Orderer, preparing the goods for shipment along with their packaging, and delivering the goods to the End Customer. 2. It is prohibited to share the Supplier's online service account with third parties. 3. The Supplier grants the Orderer a free, non-exclusive, and non-transferable right to use materials and information exclusively for the purpose of promoting and selling goods from the Trade Offer. Using these materials and information for other purposes or by other individuals is prohibited.
§ 3 Registration

To create a Client Account, the Orderer is required to complete a free Registration.
Registration is necessary to place an order in the Online Store.
To complete Registration, the Orderer should fill out the registration form provided by the Seller on the Online Store’s Website and submit the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Orderer sets an individual Password.
While filling out the registration form, the Orderer has the opportunity to review the Terms and Conditions and accepts them by marking the appropriate checkbox in the form.
During Registration, the Orderer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box in the registration form. In such a case, the Seller clearly informs the Orderer of the purpose of collecting their personal data as well as any known or anticipated recipients of this data.
The Orderer’s consent to the processing of their personal data for marketing purposes does not condition the ability to enter into an agreement with the Seller for the electronic service of maintaining the Client Account. Consent may be withdrawn at any time by submitting a relevant statement to the Seller, which may be sent to the Seller's address via electronic mail.
Upon submission of the completed registration form, the Orderer receives a confirmation message from the Seller at the email address provided in the registration form. This moment marks the Orderer’s registration request submission for verification by the Seller.
If the Seller positively verifies the Client, the Orderer receives an electronic message to the email address provided in the registration form, informing them of account activation and group assignment. At this point, an agreement for the provision of electronic services for maintaining the Client Account is concluded, and the Orderer gains access to the Client Account.

§ 4 Orders and Shipment of Goods

Orders may be placed and fulfilled exclusively through the Supplier’s online service available at b2b.plushnest.eu, using the account assigned to the Orderer in this service.
The Orderer provides the delivery address for the End Customer. Only one delivery address can be specified per order.
Upon the Orderer's request, the Supplier may issue a proforma invoice and send it to the email address provided by the Orderer.
Orders will await payment for 7 days from the time of submission; if payment is not received by then, the order will be canceled, and the Orderer will be notified electronically.
The Orderer is unable to cancel or modify the order once its status has changed to "In Progress."
Goods are shipped upon receipt of payment, within the timeframe specified in the offer.
Goods will be delivered to the End Customer's address in appropriate packaging that ensures their safety during transport. The goods will also contain information and markings compliant with applicable laws, including EU law. The Supplier is responsible for any damages, destruction, or loss of goods resulting from improper packaging or labeling.
Goods are shipped via carriers with whom the Supplier has an agreement. The type and nature of the transport service are chosen from the options available in the Supplier’s online service.
The risk of loss or damage to the goods, as well as ownership of the goods, transfers to the Orderer when the goods are handed over to the carrier for delivery to the End Customer. Upon the transfer of ownership, it is considered that the goods have been delivered to the Orderer, confirmed by the shipping document.
An order marked with the status "In Progress" will be completed within 2 business days of payment by the Orderer. If payment is made after 12:00 p.m., processing will begin the following day. Delivery time may be extended due to factors beyond the Supplier's control, who must inform the Orderer, except for delays occurring in the period leading up to Christmas (November 15 to December 24), during which the Supplier is not obligated to notify of such delays.

§ 5 Orders and Payment

The Orderer is required to make payment for the ordered goods before shipment by the Supplier to the End Customer, using the payment options available on the Supplier's website. All costs related to additional fees associated with the chosen payment method are borne by the Orderer, who will be informed of these fees before placing the order. Until payment is received, the Supplier reserves the right to withhold the shipment of goods to the End Customer.
The total cost of transporting goods, including their preparation for shipment, is fully covered by the Orderer. Information regarding these costs will be provided to the Orderer before the order is placed, and placing an order signifies the Orderer’s acceptance of these costs, which they are obligated to pay.
Payment for the goods always includes the sales price specified in the order, any additional fees associated with the chosen payment method, and transport costs, including preparing the goods for shipment.
The Orderer confirms that they are a VAT taxpayer and have the right to receive VAT invoices, authorizing the Supplier to issue invoices without their signature. A VAT invoice is issued to the Orderer for each sold item.
The Orderer states that they are not a VAT taxpayer but are entitled to receive VAT invoices, authorizing the Supplier to issue invoices without a signature. A VAT invoice is issued to the Orderer for each purchased item.

§ 5 Orders and Shipment of Goods

The Supplier undertakes all necessary efforts to ensure the quality control process in Dropshipping is conducted properly, eliminating the introduction of goods with physical defects into circulation.
Goods purchased by the Customer are intended for resale. The Parties exclude the Supplier’s liability for physical defects of goods (in accordance with Article 558 § 1 of the Civil Code), unless the Supplier explicitly provides a warranty for a specific product.
Goods shipped as part of Dropshipping can only be claimed and inspected for physical defects when a complaint is filed by the Customer.
The Supplier is not a party to any agreement between the Customer and the End Client, meaning in particular that: a) All transactions arising from such agreements are settled according to terms agreed upon by the parties to the contract. b) The fulfillment of rights and obligations by the End Client, especially when the End Client acts as a consumer, takes place without the involvement of the Supplier. c) In the event a product defect is acknowledged and a complaint is justified, the Supplier may repair the product, replace it with a new one, or reduce the sale price. Refunds under a complaint are possible only if: d) The complaint has been acknowledged, the product is no longer available in the commercial offer, and repair is impossible or uneconomical. e) The complaint has been acknowledged, and at the Customer's request, the sale price of the defective product has been reduced. f) The cost of returning goods to the Customer, in cases where the complaint is rejected by the Supplier, is borne by the Customer. However, the cost of shipping a new or repaired item, when a complaint is acknowledged, is covered by the Supplier.
The Supplier is not liable for non-performance or improper performance of obligations related to Dropshipping in cases of force majeure, understood as sudden, unforeseeable events beyond the Supplier’s control, such as wars, natural disasters, and actions of public authorities.

§ 6 Personal Data Processing

The processing of personal data of End Clients is conducted in accordance with applicable data protection laws, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and the Polish Act of May 10, 2018, on personal data protection (Journal of Laws 2018, item 1000, as amended).
The Supplier’s processing of personal data within the scope of Dropshipping is in line with the standards set forth in the Privacy Policy. The Customer is the data controller for the End Client's personal data, responsible for collecting such data and determining its processing purpose before providing it to the Supplier as the data processor.
Personal data of End Clients is transferred to and processed by the Supplier solely for the purpose of performing Dropshipping services for the Customer. The Customer is obligated to ensure that a valid legal basis for data processing exists, as per Article 6(1) of the GDPR, including obtaining consent from the End Client for the transfer and processing of their data. The Customer’s commissioning of Dropshipping services implies that they hold the appropriate legal basis for processing the personal data included in the Order.
The Supplier does not share personal data with other entities, except for carriers to facilitate delivery of goods to the End Client. End Clients are entitled to rights as detailed in the Privacy Policy. If an End Client requests data deletion, it will result in the immediate termination of the Dropshipping service agreement related to delivering goods to their address.

§ 7 Final Provisions

Each agreement for Dropshipping services provided by the Supplier based on an order placed by the Customer is subject to the Terms and Conditions.
In the event of any inconsistency between the provisions of the Terms and Conditions and individually agreed terms for the execution of Dropshipping, the provisions of the Terms and Conditions shall prevail.
Individually agreed and accepted terms of Dropshipping execution by both the Supplier and the Customer in written form will always take precedence over the provisions of the Terms and Conditions.
The Customer is required to provide the Supplier with the following information when placing an order, which will be used to pre-fill the basic withdrawal form, a template of which is included in Annex 1 to the Terms and Conditions: a. Customer’s company name, b. if the Customer is an individual, their full name (including the names of partners in case of a civil partnership), c. the full postal address to which a withdrawal statement from a consumer End Client will be sent and where the goods will be returned, d. identification numbers NIP and REGON, and for entities registered in the business register, the KRS number, e. if available, phone number, fax number, and email address.
Closing or temporarily deactivating the Customer’s account on the Supplier’s online platform immediately terminates the Dropshipping service agreement and results in withdrawal from Dropshipping agreements, except for orders for which the Customer has made payments, which will be fulfilled under the terms of the terminated agreement and individually agreed terms of Dropshipping execution.
The closure or temporary deactivation of the Customer’s account may be initiated upon the Customer’s request or based on the Supplier’s decision.
The Supplier reserves the right to close or temporarily deactivate the Customer’s account if it finds: a. a violation of the Terms and Conditions or individually agreed terms of Dropshipping execution by the Customer, b. outstanding payments due to the Supplier from other business collaborations aside from Dropshipping, c. the need to terminate Dropshipping services.
The Supplier reserves the right to amend the Terms and Conditions at any time, committing to inform the Customer of the planned changes 14 days before their implementation. The amendment will be made available on the website at: b2b.plushnest.eu. The notification may be sent by email or posted directly on the website. The Supplier may also make changes without prior notice if such changes result from a change in the law.
The Supplier reserves the right to change the Customer's pricing group, notifying the Customer in writing by email sent to the address provided during registration.
Matters not regulated by these Terms and Conditions are governed by the provisions of the Online Store Terms and Conditions Group I – B2B, followed by the laws of the Republic of Poland.
These Terms and Conditions come into force on October 15, 2024.